Refund Policy
RETURNS & REFUNDS
Our policy lasts 14 days. If 14 days have passed since you received your goods, unfortunately, we cannot offer a refund or exchange.
Replacements-Only Policy
At Diveros.com, many of our products, including lamps, home decor, and wall art - are either custom-made to order or specialized items. We do not offer refunds or exchanges for a change of mind.
However, your satisfaction is our priority. If your item arrives damaged or defective, we are happy to provide a free replacement. To be eligible for a replacement, please inspect your goods immediately upon receipt.
What to do if your item arrives damaged: Please contact us via our contact page or at support@diveros.com within 48 hours (and no later than 7 days) with the following:
- Your order number.
- Clear photographs of the damaged item.
- Photographs of the exterior packaging and shipping label.
Once our team inspects the photos, we will arrange for a brand-new replacement to be sent to you at no additional cost. Please note: We do not refund damaged items; a replacement will be provided.
CANCELLATIONS & CHANGES
To ensure the fastest delivery, orders move into processing and production almost immediately.
- Standard Cancellation: Customers may request a change or cancellation within 24 hours of purchase.
- Late Cancellations: After 24 hours, your order has entered production. For custom-made murals, canvas prints, and posters, a 50% service charge applies to cancellations made after this window.
- Transaction Fee: Please note there is a 5.45% service charge for all cancelled orders to cover non-refundable payment processing fees.
- Once an item has shipped, the order cannot be cancelled.
General Return Guidelines
For non-custom items where a return is specifically authorized by our team:
- The item must be unused, in the original packaging, and in the same condition that you received it.
- You must provide a shipping tracking number for the return.
- The buyer is responsible for the cost of return shipping.
- Exempt Items: Personal care items (such as silk pillowcases), gift cards, and any items that have been installed or cut (e.g., wallpaper) are non-returnable.
Product Variations
Please note that different device screens display colors differently. The color of the actual product may vary slightly from the images on your screen. Only products with clear printing errors or functional defects qualify for replacement.
Refunds (If Applicable)
If a refund is approved by our team, it will be processed to your original method of payment. Even if your order was sent with Free Delivery, the actual cost incurred by Diveros to ship the parcel will be deducted from the final refund.